We have been extremely impressed with the level of service Danielle has provided. Danielle has been consistently professional, efficient and pro-active while managing our property. I would not hesitate to recommend her to anyone. Thank you Danielle for making some stressful situations soooo much easier. Anna & Richard Smiley
A GodsendI am writing this email to express my greatest gratitude to one of the amazing team members you have. Amar was my property manager at 7F/189 Hobson Street for more than one year and from the beginning he showed a very professional attitude in helping me finding the right rental. He was very helpful and gave me a lot of good advice. During my tenancy, he has been absolute godsend with all the maintenance and requests that I have. He went above and beyond to help us settling in. Recently the apartment was sold and the new owner does not wish to continue with the lease. Without hesitation I contacted Amar as I believe I will be looked after and as expected, I have found a new rental thanks to his professionalism and ambition. I have had the best rental experience with Goodwin Realty and believe will keep doing so.
"Amar""...I took longer than I expected as I wanted to make sure I make the right decision; especially as I will be overseas. Goodwin were not the cheapest, however, I was very impressed by you and your promptness, your approach to the flexibility with making Goodwin competitive in relation to the others and I feel you will offer a strong representation which should mean minimum effort on my side..."
"Thank you!"Can I just say a huge thanks for putting us in touch with Catherine Goodwin. She's amazing!! We've been really impressed with her professionalism and the ease with which we have been able to rent Applewood. So thank you thank you!
"Her communications to me have always been professional..."I would just like to take the opportunity to say thank you for the way in which your company has assisted me with my rental over the last few years. Although I have now sold it, I would like to also take the opportunity to say that Vicki has worked well for me and my wife as our property manager. She has always let me know what is going on and we have worked through any issues that have arisen in a prompt way. Her communications to me have always been professional and have offered solutions to any problems she encountered.
Again thank you.
"Willing, helpful and quick to Respond"As a previous owner I have had many dealings and correspondence with Vicki Carrington over the years. Primarily in her capacity and role as Property Manager representing Goodwin Property Management.
I have always found her to be willing, helpful, quick to respond to various requests, and reliable.
Its on this basis I have no hesitancy recommending her to you for any of your tenanted needs and requirement.
Rodney Cluley - Mustard Seed Properties Ltd
"A treat dealing with you."I just wanted to say that it has been a treat dealing with you. You have unconditionally corresponded with me, given us excellent service and have always had a solutions for any problems.
Thank you for everything Amar.
It's been a pleasure dealing with you and I hope I could get a Property Manager to match your skills and service once we invest here in Melbourne.
Good Luck with everything.
"The process was so easy and seamless"Thought we would send you a quick email to tell you about the outstanding service we received from Amar while we visited Auckland in November.
We emailed Amar prior to our trip to NZ and he arranged for us to see both our properties while we were there. The process was so easy and seamless. We have a rental property in London and we can tell you that the service he provides is far more superior than those provided by agents here as well as agents in NZ we have encountered.
Amar knew a lot of info about our properties, the tenants, recent work done etc and showed an active interest which assured us you were the best agency managing them. He is an asset to your firm and we will definitely recommend him to anyone who asks us for reliable agents.
It is pleasing to see he won the REINZ Rising Star Award as he is truly deserving and a shining example of what landlords expect from their agents.
Sarita and Dan.
"...very pleased"We recently rented a house in Greenlane for nearly 18 months, and have been very pleased with the efficiency and quality of communication and organisation.
Anthony Philips - Department of Engineering Science University of Auckland.
"Incredible Service"We have been with Goodwin Property Management for 1 year and the service we have received has been incredible. Amar not only understands the rental market in our area but openly shares his knowledge with us Amar has patiently come along on our journey to find an investment property and answered all our calls for short notice rental appraisals. His approach is extremely professional and he has a keen eye for detail spanning the entire remit from helping us to make informed decisions on the property itself to working with all parties to ensure a smooth transition between tenants and assessing the types of tenants that will help protect our investment. We look forward to continuing to work with Amar and Goodwin as we build our property portfolio.
Wesley Harvett - Binary Limited.
"Just to make a comment"We see a lot of claims for tenanted properties and I personally believe that you are getting an excellent service from Goodwin Realty. There are so many property managers in New Zealand who do not do the inspections within the required guidelines and are not “proactive in controlling” their tenants. All of the information that we have received from Goodwin Realty has been just what we have required and Catherine has been very helpful in helping with the progression of the claim.
Claims Technician - Financial Institutions - NZI Claims.
"Very Professional"Judy has looked after our property for a few years now and has always been very professional, helpful and happy to go the extra mile. She has always been quick to point out anything that needs to be done and as a result our tenants have been kept happy and have stayed with us for a number of years. So thank you for the great service, friendly advice and a trouble free renting experience.
"Absolutely outstanding to deal with"
I am a tenant in a house at 14 Fitzpatrick Place, Chatswood managed by Dave Ducker. Despite ongoing problems with serious roof leaking, trees rubbing against the house (noisily and keeping our daughter awake), regular plumbing issues and so on Dave has been absolutely outstanding to deal with. He is trying valiantly to liaise with absentee owners living overseas and continues to persevere with a friendly and professional attitude despite the problems recurring again and again and having difficulty resolving them through no fault of his own.
I’m a busy guy and don’t normally take the time to write in about service - if I do it’s normally about bad service. However, Dave’s professionalism and great attitude have motivated me to draw this to your attention. Based on my experience with Dave I have no hesitation in recommending your company to others and would certainly take opportunities to use your services in future either as a landlord or tenant.
Paul Byrne, Director, Byrne Group Ltd.
"...If those two staff are anything to go by, I can imagine how professional the rest of your staff must be."I am writing to express how pleased my husband and I are with the professional service given by your staff thus far. We were initially dealing with Amar, who has done a great job in ensuring that we settled in well, and then handing us over to Kate. Likewise Kate has also done a great job and has been prompt in responding to any queries we have. If those two staff are anything to go by, I can imagine how professional the rest of your staff must be. I have had a recent inquiry about who we went through to rent the home that we are in, and I was more than happy to advise them of your property management organisation. Once again, my appreciation to the two staff members, who in my opinion are a great example of professionalism in how they conduct themselves and their wonderful work ethic. I feel that due to our busy schedules, it is easy to overlook simple things, that make a huge difference. I would love for their time and effort to be acknowledged.
"...truly the best"You are truly the best property manager out there and we are very grateful to have you.
Franmarie and Jason.
"... I will always associate the name "Goodwin Realty Ltd" with the highest possible standard of property management."As I have formally given notice with regards to the above property, I would like to take this time to articulate how fortunate I feel to have had your employee Kate MacGibbon as a property manger for the past two and a half years. Every dealing I have ever had with her (whether verbal, written or face to face) has been immensely pleasant, professional and effective. She has always followed very quickly up on any issue I have raised, and her eye for detail means that she has gone above and beyond expected work responsibilities. (As an example, Kate once noted that I had been charged an exorbitant amount for water usage and was able to provide prompt assistance to rectify the situation.) Her communication skills are excellent, and she presents as being exceptionally well organised. She is definitely an asset to your firm and her performance has meant that I will always associate the name "Goodwin Realty Ltd" with the highest possible standard of property management.
"...My first testimonial"I commend Goodwin Realty on a job well done. I have had MANY property managers from lots of different companies in the last 7 years and the Goodwin Team stood out from the crowd which is a good reflection on your company. Always great to deal with regardless of the issue. It is not normal for me to write letters of commendation (I actually think this may be the first!) but it’s well deserved.
"...The house was immaculate"Thanks for the wonderful work done for us whilst we were overseas. The house was immaculate on handover. If we ever need to rent the property again, your door will be the first we knock on for help.
J & J Tulitt.
“...Professional and a pleasure"I would like to recommend the service that we are receiving from our property manager. It is very professional and a pleasure to deal with him, with good advice on several aspects regarding the tenants and rental of our properties.
"...Outstanding job Kate"We have always been taken care of and all matters were dealt with in the most efficient manner and a great deal of professionalism. She has been such a pleasure to deal with and we have thoroughly enjoyed our tenancy as a result.
"...Thank you for all your help in looking after our home"Vicki, ...I really appreciate all your efforts in taking care of our house and because of your dedication as a property manager our house was left in very good condition worthy of sale within weeks.
"...I am very impressed"I've stayed under the management of all of the major realty companies, and yours is the only one I have not had a bad thing to say about. It has been a great experience overall!
“...Dedication in property management"I just wanted to thank you for all your help in looking after our home whilst it was tenanted. The house was clean and tidy and our house was sold in good time after the tenants moved out. I really appreciate all your efforts in taking care of our house and because of your dedication as a property manager our house was left in very good condition worthy of sale within weeks”
"...Efficient and truly amazing"How very lucky we were to have Judy Rainford as our Property Manager as she is such an effecient and truely amazing person and felt we wanted to mention this personally to you.
Franmarie and Jason.
"...abosultely fantastic - friendly, professional and efficient"We have been dealing with Kate for over a year now regarding the renting of our house in NZ. During this time she has been absolutely fantastic - friendly, professional and efficient. I believe that she goes beyond the call of duty. Kate is a credit to your company, and I look forward working with her in the years ahead.
"...We would like to convey to you our appreciation"We would like to convey to you our appreciation of the way Bobette managed the property for us...She was never intrusive, but was very willing to assist when called upon, even interrupting her leave to do so. In our opinion Bobette is a valuable asset to your business and we would have no hesitation in recommending her to anyone seeking a property manager.
Ken and Sue.
"...Thanks""Great job from Kate!"
"Trustworthy and easy to deal with"I also wanted to thank you for the great service that you have given me in managing my property. You have been well organised, efficient, trustworthy and easy to deal with. I have been happy with the condition that the property has been kept in and your attention to detail on keeping it that way with regular inspections and maintenance suggestions. Having dealt with other property managers in other parts of Auckland I do have a point of comparison and your high standard of service has highlighted the poor level of service that other property managers are providing. Thanks for your work. I am more than happy to be used as a testimonial or reference for you should you require it.
"My investment is in such good hands"Thank for the email and I just want to say congratulations on your achievement. I don't really understand your business but I know this award is prestigious and an accolade to your management. It is very heart-warming to me, to know my investment is in such good hands. Keep up the great work. Thank you.
"If you want it done right..."
We all find times when life is busy and we need to get help. I just did not have the time to find tenants to fill this property, nor did I have access to databases or credit checks. On top of this, I did not know what the market rent was for my property.
So I decided to get a professional to do this. After asking my friends I contacted a couple of companies. First one did not call me back for a month; the second one did not want my business as it was a street outside their area, finally I went to a company that had a reputation.
Yes they did charge a little more, however it was worth it. That night they met me and looked through the house. On email we signed up and, within a week it was rented with little to no involvement from me. So they must have saved me a fortune because they did their job and rented the property. All the paper work and checks were done and we have a great tenant.
So if you want it done right, I would recommend that you go to the professionals and I found the Team at Goodwin Property Management a perfect team to do this.
"A pleasure to deal with ...first class service"
Having dealt with several rental agents in the past in regard to our various investment properties, I feel I have enough experience to comment authoritatively in regard to the work you have done for us. You were always a pleasure to deal with and very efficient.
The photo shoot you did in our apartment was very professional and the results incorporated in the advertising on TradeMe were the best we have had taken. The wording of the advertisement was also very good. As a result you had the tenants for this apartment within a week and at the rental that we had hoped for. First class service.
When appraising the potential rental for our townhouse I felt confident that we could rely on your assessment because of your previous performance and were very grateful for your professional report which we now hold on file as we consider our options. Thank you again for all you help to date. We will look forward to working with you again as our other rental properties become vacant.
"Outstanding Property Manager"Hi ... I want to mention that Kate McGibbon is an outstanding property manager, she listens to the tenants and takes time for them when there is a problem, She gets 10 out of 10 from me and I surely want to recommend her for her high standards of service.
"I will certainly recommend you"As you know, I've just sold my property. I'd just like to thank you very much for being such a great Property Manager. You kept me well informed, dealt with difficult tenants, and kept trades people honest on my behalf. I know this must have been a challenging property to manage. I will certainly recommend you if I'm ever presented with the opportunity.
"Everything is taken care of..."Thanks so much for the quick response and the good news. It's great to know that everything is taken care of.
"Professional, smooth service..."We would like to thank you for your outstanding service that you have committed to us over the past 21 months. This was our first time to take a new step in renting our home. Since day one, you have provided a professional, smooth service that has given us confidence and ease during this time. We would certainly be referring you to anyone who is looking for a friendly, professional and efficient property manager.
"Thank you for your help..."Thank you for all your help... We greatly appreciate your high standard and efficiency!
Brian & Angela.
"Service is exceptional..."If you are interested in staff performance you should know that Kate's service is exceptional. Kate always answers emails in a friendly and timely manner. She is the reason why I score you with a '10'.
"Thank you again for everything..."
Just a quick note to thank you so much for everything you have done for us while we were tenants in Glendene. We found you so easy to deal with and very approachable, making our stay very pleasant while under your management of the property.
It has been unfortunate that we have had to move due to our daughter starting school and us needing to get in zone, but other than that we certainly would not be moving and would have been more than happy to continue in the property under your management. Again thank you so much for everything & all the best.
"Thank you for the outstanding services..."I will take this opportunity to thank you for the outstanding services that you have rendered in managing this rental property for me over the past twelve years. I would not hesitate to recommend you to any prospective customers.
Feedback received of our online Owner Portals:
“Nice job and great user interface! That's great customer service, many thanks."
Heather and Derek.